Help and FAQ

The core production plant of MingFeng is located in Dongguan Guangdong China.

The city of Dongguan has one of the most comprehensive and well-established supply chains in the international packaging industry, and has demonstrated its strengths and unique advantages in the field, making it an indispensable presence in the development of the global packaging industry.

Wikipedia: Dongguan is an important member of the international processing industry and is known as the ‘World Factory’.

We usually provide samples on a case-by-case basis. We understand that you may want to see actual product results before making a decision. If you are interested in a particular type of our products and make a sample request, we will do our best to fulfil it. However, this may be affected by a number of factors, such as product specificity, cost, etc. We will actively communicate with you. However, we will actively communicate with you to discuss the feasibility of providing samples and related arrangements. For example, for some regular, easy-to-produce packaging products, we will be happy to provide samples for your evaluation; for some products with a very high degree of customisation and high production costs, we may negotiate with you on the way of providing samples or charging a certain fee. All in all, we will take your needs as the starting point and endeavour to provide you with satisfactory services and solutions.

Of course. MingFeng is committed to providing customers with high quality packaging products. During the production process, we will keep close communication with you, detailing the process used in the product and the expected results that can be achieved.

We also welcome you to talk to our professional team at any time for any details about the process and effect. We will provide you with samples or relevant process description information, so that you can clearly and intuitively feel the final level of craftsmanship and presentation of the product, to ensure that you have a comprehensive and accurate knowledge of our products and satisfaction.

We usually ship your goods by air or sea. In addition, if the quantity of goods is small, DHL or Fedex can also be used.

Products can be transported on pallets, depending on factors such as the nature, size and weight of your product and the transport requirements. Cardboard transport is usually suitable for some larger, heavier or stackable products, which can improve transport efficiency and protect the products.

There may be the following reasons for the higher shipping cost after using cardboard for shipping:

The weight of the cardboard itself: cardboards are usually made of wood or plastic and have a certain weight of their own. When a product is placed on a cardboard for shipping, the weight of the cardboard is also counted in the shipping cost, thus increasing the shipping cost.

Weight and volume of the goods: The weight and volume of the goods are important factors that affect the freight cost. If the goods are heavier or bulkier, they need to be transported on bigger pallets or more pallets, which will lead to an increase in the freight cost.

We offer a wide range of trade terms to meet the needs of different clients. The following are some common trade terms:

EXW: The seller delivers the goods to the buyer at his location or other designated place, and the seller is not responsible for transport or insurance costs.

FOB: The seller is responsible for loading the goods onto the ship and bears all costs and risks until the goods cross the ship's rail.

CFR: The seller is responsible for paying the freight charges for transporting the goods to the named port of destination, but does not include the cost of insurance.

CIF: The seller is responsible for the payment of the freight and insurance costs for the carriage of the goods to the named port of destination.

DAP: The seller is responsible for transporting the goods to the named destination and completing the unloading and delivery, and bears all the costs and risks associated with the goods before they reach the named destination (but not including import duties and taxes).

DDP: The seller is responsible for delivering the goods to the named destination and bears all related costs and risks, including import duties and taxes.

Specific trade terms can be negotiated and determined according to the customer's needs and actual situation. When choosing the trade terms, you need to consider the mode of transport of the goods, the place of delivery, the assumption of risk and other factors. Our team will work closely with you to understand your business needs and provide you with the most suitable trade terms. If you have any questions about specific trade terms or need further information, please do not hesitate to contact us.

We can provide global shipping service. The cost of global shipping will be charged according to the actual logistics company.